SC

Sarah Chen’s OKRs

Clinical Operations · Q2 2025

My Objectives

Improve Patient Outcomes by 20%
At Risk
Drive measurable improvements in clinical quality metrics across all service lines.
62Health
Overall Progress57%
Progress rolled up from 9 key results across 3 child objectives
Achieve $12M Quarterly Revenue Target
Off Track
Hit revenue targets through improved collections, reduced denials, and new business.
38Health
Overall Progress45%
Progress rolled up from 12 key results across 4 child objectives
Build a World-Class Team
On Track
Reduce attrition, improve engagement, and strengthen the leadership pipeline.
85Health
Overall Progress86%
Progress rolled up from 6 key results across 2 child objectives
Launch Next-Gen Patient Portal
On Track
Ship the new patient portal with telehealth, scheduling, and records access.
78Health
Overall Progress48%
Progress rolled up from 3 key results across 1 child objective

All Objectives by Department

Clinical Operations
5 OKRs
66
Improve Patient Outcomes by 20%Sarah ChenAt Risk62
Reduce Average Wait Time to Under 15 MinutesDr. James RiveraOn Track82
Achieve 95% Care Protocol ComplianceDr. James RiveraAt Risk58
Redesign Patient Intake WorkflowAlex NguyenOn Track85
Train Clinical Staff on New EMR SystemJordan BlakeAt Risk45
Revenue Cycle
4 OKRs
31
Achieve $12M Quarterly Revenue TargetSarah ChenOff Track38
Reduce Claim Denial Rate to Under 5%Priya SharmaOff Track32
Increase Collections Rate to 96%Priya SharmaOff Track28
Automate Denial Management WorkflowCasey MorrisOff Track25
People & Culture
4 OKRs
89
Build a World-Class TeamSarah ChenOn Track85
Reduce Voluntary Attrition to Under 10%Marcus ThompsonOn Track88
Launch Leadership Development ProgramMarcus ThompsonOn Track91
Design and Launch Employee Engagement SurveyMorgan LeeOn Track90
Product & Technology
3 OKRs
75
Launch Next-Gen Patient PortalSarah ChenOn Track78
Ship Patient Portal MVP by End of Q2Lisa ParkOn Track75
Build Telehealth Integration ModuleTaylor WrightOn Track72
Compliance & Risk
1 OKR
52
Complete Annual HIPAA Audit with Zero FindingsDavid KimAt Risk52
Patient Experience
2 OKRs
53
Achieve 4.5+ Star Patient Satisfaction RatingRachel FosterAt Risk55
Implement Patient Feedback Loop SystemSam RodriguezAt Risk50
Business Development
1 OKR
80
Sign 3 New Provider Network PartnershipsTom BradleyOn Track80
Finance & Analytics
1 OKR
48
Implement Real-Time Financial DashboardNina PatelAt Risk48