Weekly Digest
Q2 2025 ยท Biweekly performance summary
submitted this period
of 51 total
0 KRs improved
across all KRs
Wins
Concerns
Average wait time reduced from 22 to 15 minutes
Reduce Average Wait Time to Under 15 Minutes
Blocker: Legacy check-in system at downtown locationDenial rate reduced from 12% to under 5%
Reduce Claim Denial Rate to Under 5%
Blocker: Pre-authorization process broken with 2 payersCollections rate increased from 89% to 96%
Increase Collections Rate to 96%
Blocker: Payer contract renegotiations stalledPatient satisfaction score reaches 4.5 stars
Achieve 4.5+ Star Patient Satisfaction Rating
Blocker: Staff resistance to new discharge checklistPatient self-pay portal adoption reaches 60%
Increase Collections Rate to 96%
Confidence down 4 -> 3Check-in Activity
8 check-insDenial rate reduced from 12% to under 5%
Still 9.5%. No movement. Need help from compliance team on pre-auth.
3
Collections rate increased from 89% to 96%
Still 91%. Flat. We need to escalate this.
3
Patient self-pay portal adoption reaches 60%
At 35%. Submitted UX redesign request but no bandwidth from product.
3
Average wait time reduced from 22 to 15 minutes
Holding at 17 min. Last location has older infrastructure causing delays.
8
Patient no-show rate reduced from 18% to 10%
Down to 13%. Patients responding well to 24hr + 1hr reminders.
7
Voluntary attrition rate below 10%
Holding at 10.5%. Expecting to dip below 10% by end of Q2.
8
Patient satisfaction score reaches 4.5 stars
Still 4.1. Need more movement to hit 4.5 by EOQ.
6
Sign 3 new provider network partnerships
Third deal close expected next week. Strong confidence.
8
Stale OKRs
18Implement digital check-in kiosks at all 5 locations
Reduce Average Wait Time to Under 15 Minutes
Protocol compliance rate reaches 95%
Achieve 95% Care Protocol Compliance
Complete EMR training for 50 staff members
Achieve 95% Care Protocol Compliance
Automate top 10 denial reason code workflows
Reduce Claim Denial Rate to Under 5%
Leadership program curriculum designed and approved
Launch Leadership Development Program
Core scheduling module shipped
Ship Patient Portal MVP by End of Q2
All 12 control areas documented
Complete Annual HIPAA Audit with Zero Findings
Remediate all critical gaps identified in pre-audit
Complete Annual HIPAA Audit with Zero Findings
Dashboard MVP with 5 core metrics live
Implement Real-Time Financial Dashboard
Data pipeline processing under 5 min latency
Implement Real-Time Financial Dashboard
Department Snapshot
Clinical Operations
5 obj
Revenue Cycle
4 obj
People & Culture
4 obj
Product & Technology
3 obj
Compliance & Risk
1 obj
Patient Experience
2 obj
Business Development
1 obj
Finance & Analytics
1 obj