OKR Cascade
Parent: Improve Patient Outcomes by 20%

Achieve 4.5+ Star Patient Satisfaction Rating

At Risk

Improve patient touchpoints from intake to discharge.

RFRachel Foster
Patient ExperienceQ2 2025
55
Health

Overall Progress

Progress55%
Q2 start100% of quarter elapsed
PacingBehind pace
Avg Confidence5.7/10
Key Results3

Key Results (3)

Patient satisfaction score reaches 4.5 stars

Linear
4.1 / 4.5611mo ago

Complaint resolution time under 48 hours

Linear
62 / 48511mo ago

Post-discharge follow-up call rate reaches 90%

Linear
68% / 90%611mo ago

Child Objectives (1)

Implement Patient Feedback Loop System
Patient Experience
50
SRSam Rodriguez
At Risk
3 Key Results46%

Collaborators (1)

DJ

Dr. James Rivera

manager

Recent Activity

Patient satisfaction score reaches 4.5 starsAt Risk11mo ago6

Still 4.1. Need more movement to hit 4.5 by EOQ.

Blocker:Staff resistance to new discharge checklist
Patient satisfaction score reaches 4.5 starsAt Risk11mo ago6

Hit 4.1. Discharge process improvements making a difference.

Patient satisfaction score reaches 4.5 starsAt Risk12mo ago5

Up to 3.9. Small improvement from new greeting protocol.

Patient satisfaction score reaches 4.5 starsAt Risk12mo ago5

Baseline 3.8 stars. Focus groups identified key pain points.

Comments

RF
Rachel Foster11mo ago

The discharge checklist resistance is coming from the night shift team. Working on modified version that fits their workflow better.

SC
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