OKR Cascade
Parent: Achieve 4.5+ Star Patient Satisfaction Rating

Implement Patient Feedback Loop System

At Risk

Build automated post-visit survey and complaint tracking system.

SRSam Rodriguez
Patient ExperienceQ2 2025
50
Health

Overall Progress

Progress46%
Q2 start100% of quarter elapsed
PacingBehind pace
Avg Confidence5/10
Key Results3

Key Results (3)

Post-visit survey response rate reaches 40%

Linear
22% / 40%511mo ago

Deploy complaint tracking to all 5 locations

Linear
2 / 5511mo ago

Average feedback-to-action cycle under 5 days

Linear
9 / 5511mo ago

Recent Activity

Post-visit survey response rate reaches 40%At Risk11mo ago5

Hit 22%. Slow but steady. Need more touchpoints.

Blocker:Nurses inconsistent with handing out survey cards
Deploy complaint tracking to all 5 locationsAt Risk11mo ago5

2 locations live. IT provisioning delay on remaining 3.

Blocker:IT ticket backlog for hardware setup
Post-visit survey response rate reaches 40%At Risk12mo ago5

At 18%. Added email channel. QR code in discharge packet helping.

Deploy complaint tracking to all 5 locationsAt Risk12mo ago5

1 location live (main campus). Training other sites.

Post-visit survey response rate reaches 40%At Risk12mo ago5

SMS survey system live. 14% response rate so far.

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