OKR Cascade
Parent: Improve Patient Outcomes by 20%

Reduce Average Wait Time to Under 15 Minutes

On Track

Streamline intake process and optimize scheduling to cut patient wait times.

DJDr. James Rivera
Clinical OperationsQ2 2025
82
Health

Overall Progress

Progress71%
Q2 start100% of quarter elapsed
PacingSlightly behind
Avg Confidence8/10
Key Results3

Key Results (3)

Average wait time reduced from 22 to 15 minutes

Linear
17 / 15811mo ago

Implement digital check-in kiosks at all 5 locations

Linear
4 / 5911mo ago

Patient no-show rate reduced from 18% to 10%

Linear
13% / 10%711mo ago

Child Objectives (1)

Redesign Patient Intake Workflow
Clinical Operations
85
ANAlex Nguyen
On Track
3 Key Results72%

Recent Activity

Average wait time reduced from 22 to 15 minutesOn Track11mo ago8

Holding at 17 min. Last location has older infrastructure causing delays.

Blocker:Legacy check-in system at downtown location
Patient no-show rate reduced from 18% to 10%On Track11mo ago7

Down to 13%. Patients responding well to 24hr + 1hr reminders.

Average wait time reduced from 22 to 15 minutesOn Track11mo ago8

Hit 17 min average. On pace for 15 by end of quarter.

Average wait time reduced from 22 to 15 minutesOn Track12mo ago8

Down to 19 min average. Two more locations converting next week.

Patient no-show rate reduced from 18% to 10%On Track12mo ago7

Launched appointment reminder texts. No-show at 16%.

Average wait time reduced from 22 to 15 minutesOn Track12mo ago7

Rolled out new triage process at 3 locations. Wait times already dropping.

Comments

No comments yet.

SC
Ctrl+Enter to submit