OKR Cascade
Parent: Reduce Average Wait Time to Under 15 Minutes

Redesign Patient Intake Workflow

On Track

Create a streamlined digital intake form reducing processing time by 40%.

ANAlex Nguyen
Clinical OperationsQ2 2025
85
Health

Overall Progress

Progress72%
Q2 start100% of quarter elapsed
PacingSlightly behind
Avg Confidence7.7/10
Key Results3

Key Results (3)

Reduce intake processing time from 12 to 7 minutes

Linear
8.5 / 7811mo ago

Digital intake form adoption reaches 80%

Linear
65% / 80%811mo ago

Patient intake satisfaction score reaches 4.5/5

Linear
4.2 / 4.5711mo ago

Recent Activity

Reduce intake processing time from 12 to 7 minutesOn Track11mo ago8

Down to 8.5 min. Insurance verification step still slow.

Blocker:Insurance API response times variable
Digital intake form adoption reaches 80%On Track11mo ago8

At 65%. Front desk actively promoting digital option.

Reduce intake processing time from 12 to 7 minutesOn Track12mo ago8

Digital form v1 deployed at 2 locations. Processing down to 9.5 min.

Digital intake form adoption reaches 80%On Track12mo ago8

Up to 52%. Older patients need assistance — added kiosk helpers.

Reduce intake processing time from 12 to 7 minutesOn Track12mo ago7

Mapped current intake flow. Identified 3 bottlenecks in paper forms.

Digital intake form adoption reaches 80%On Track12mo ago7

Launched digital forms. 35% adoption in first 2 weeks.

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