OKR Cascade
Parent: Achieve $12M Quarterly Revenue Target

Reduce Claim Denial Rate to Under 5%

Off Track

Improve front-end verification and coding accuracy to minimize denials.

PSPriya Sharma
Revenue CycleQ2 2025
32
Health

Overall Progress

Progress32%
Q2 start100% of quarter elapsed
PacingBehind pace
Avg Confidence3/10
Key Results3

Key Results (3)

Denial rate reduced from 12% to under 5%

Linear
9.5% / 5%311mo ago

Automate top 10 denial reason code workflows

Linear
3 / 10211mo ago

Front-end verification accuracy reaches 98%

Linear
91% / 98%411mo ago

Child Objectives (1)

Automate Denial Management Workflow
Revenue Cycle
25
CMCasey Morris
Off Track
3 Key Results32%

Collaborators (1)

DK

David Kim

manager

Recent Activity

Denial rate reduced from 12% to under 5%Off Track11mo ago3

Still 9.5%. No movement. Need help from compliance team on pre-auth.

Blocker:Pre-authorization process broken with 2 payers
Denial rate reduced from 12% to under 5%Off Track11mo ago3

Only at 9.5%. New hires not up to speed yet. This is going to be tough.

Blocker:Training gap with new billing staff
Denial rate reduced from 12% to under 5%At Risk12mo ago5

Down to 10.8%. Slower than expected — staff turnover in billing team.

Blocker:Lost 2 senior billers
Denial rate reduced from 12% to under 5%At Risk12mo ago6

Started at 12%. New verification process being trained.

Comments

SC
Sarah Chen11mo ago

@priya Can we schedule a working session on the denial workflow? This is our biggest risk item right now.

PS
Priya Sharma11mo ago

@sarah Agreed. I'll set up a cross-functional session with compliance and billing teams for next week.

SC
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